We Provide New / Used Medical Laser Equipment

Fulfillment Policy

At MedLaserOutlet.com, we are committed to providing a seamless and efficient fulfillment process for all our customers. This policy outlines our procedures and guidelines to ensure that your orders are processed, shipped, and delivered in a timely manner.

Order Processing:

Order Confirmation: Once you place an order on our website, you will receive an email confirmation containing the details of your purchase. Please review the order information carefully and contact our customer support team immediately if you notice any errors.

Order Verification: In certain cases, we may require additional verification before processing your order. This is done to protect against fraudulent activities and ensure the security of our customers. If your order needs verification, our customer support team will reach out to you promptly to request the necessary information.

Order Processing Time: We strive to process all orders as quickly as possible. Most orders are processed within 1-2 business days after verification. However, during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding in such cases.


Shipping Methods: We offer various shipping methods to accommodate your needs. The available options will be displayed during the checkout process. Please select the shipping method that best suits your requirements. The shipping cost and estimated delivery time will be provided for each option.

Shipment Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the shipping carrier’s online tracking system.

Delivery Time: The delivery time will vary depending on the shipping method selected and your location. While we strive to provide accurate delivery estimates, please note that unforeseen circumstances such as weather conditions or logistical delays may impact the actual delivery date. We recommend keeping track of your shipment using the provided tracking number for the most up-to-date information.

International Shipping: We offer international shipping to select countries. Please note that additional customs fees, duties, or taxes may apply to international orders. These charges are the responsibility of the recipient and may vary based on the destination country’s regulations. MedLaserOutlet.com is not responsible for any delays or additional costs incurred during international shipping.

Returns and Exchanges:

Return Eligibility: We accept returns and exchanges within 30 days of the original purchase date, provided the item is unused, in its original packaging, and in resalable condition. Some items may be subject to manufacturer restrictions or non-returnable due to hygienic reasons. Please review the product-specific return policy for more details.

Return Process: To initiate a return or exchange, please contact our customer support team. They will guide you through the process and provide you with a return merchandise authorization (RMA) number. Returns without an RMA number may not be accepted.

Return Shipping: The customer is responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. Once we receive the returned item and verify its condition, we will process the refund or exchange accordingly.

Refund and Exchange: Refunds will be issued to the original payment method used during the purchase. Exchanges will be processed once the returned item is received and inspected. If the item requested for exchange is unavailable, a refund will be issued instead.

Please note that this fulfillment policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team. We are here to ensure your satisfaction with your shopping experience at MedLaserOutlet.com


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